Reports and appeals

Reports, appeals and support

Email is received at all times. A person checks it daily, 09:00–21:00 Beijing time (UTC+8).

Ordinary reports receive a first reply within one business day of receipt. That reply explains intake, information needed and the expected handling plan; it is not a promise to resolve the case within that period.

Business days are Monday–Friday, excluding Japanese public holidays, with dates determined in Beijing time (UTC+8). Daily mailbox checks also include weekends.

Child sexual exploitation, non-consensual intimate imagery and credible threats to personal safety receive priority: once we become aware, we immediately take emergency measures proportionate to the risk and evidence and review the matter, without waiting in the ordinary queue. An always-receiving mailbox does not mean 24/7 human staffing.

For complex cases we explain progress or reasons for delay. Appeals use the same email; a person explains review arrangements. Statutory complaint and remedy rights are not restricted.

Include the category, relevant URL, task or order reference, brief facts, necessary evidence of your rights and a reply email. Do not send passwords, verification codes, payment credentials, suspected child sexual abuse material or non-consensual intimate originals; provide location references and a safe written description instead.

Report information is used with restricted access for investigation, handling and legal necessity. We may request more information and record the review, decision, reasons and outcome.

Lopumi Support in the lower-right corner is an additional channel. You can still report by email when signed out or when live support is offline.